iPhone Repair Service FAQ

 

My iPhone has got a small crack on its screen, but there is no problem with its functionality. Can I be sure that I will get it back intact if I send it for a iPhone repair service?

 

There should be absolutely no problem with your iPhone when it gets back to you. We at Whos Big Mobile have qualified technicians doing the repair. We perform a pre and post-repair functionality check of your iPhone to ensure that it is returned to you in working condition. In case of any iPhone problems in the pre-check stage, we intimate you of the issue. We also provide warranty in case of a cracked glass replacement. We offer only genuine component replacements.

 

I dropped my phone accidentally and now it has stopped responding to touch. What should I do?

 

Have a Glass & Digitizer repair service performed on your iPhone. The digitizer of your iPhone is the component that governs the touch functionality of your iPhone. With Glass & Digitizer repair, the digitizer is replaced and you can have your iPhone as good as new. Approach a reputed repair service center though. You can also bring it to our store where our qualified technicians can work on it and restore its functionality.

 

How to determine if my iPhone needs a LCD repair?

 

If the LCD screen of your iPhone is white, bleeding or shows dead pixels, it means that the LCD has gone beyond restoration. You would have to get your iPhone repaired for LCD replacement. In case, you are not able to identify the damage, just visit our Whos Big Mobile store. Our expert technicians will examine your iPhone so that you will know if any LCD problem exists in the first place.

 

Do I need to provide anything else along with my iPhone when I give it for repair?

 

Absolutely no, your defective iPhone is all that you need to give us. At Whos Big Mobile, we have a well-equipped diagnostic center with all the equipment and tools required to perform any type of repair on your iPhone. You need not even part with your sim card because we have our own sim cards to check your iPhone before and after the repair for its working condition.

 

I tried self-repair on my iPhone and dismantled it on my own. I couldn’t fix the problem and in addition, my phone is now half-assembled? What do I do?

 

You can visit any reputed service center near to you and have your iPhone assembled and diagnosed for the problem. If you don’t have one near you, you can visit our stores. Our technician will reassemble your iPhone and examine the problem. Depending on the problem, you will receive a quote for repair involved.

 

Will data stored on my iPhone be lost during service?

 

Yes. Data on your iPhone will be erased during service. It is essential that you take a copy of information on your iPhone including text messages, photos, contacts and any data you consider important.

 

How do I care for my iPhone battery?

 

The battery used by your iPhone is a lithium-ion (Li-ion) battery, which are used in devices such as Apple iPods. Perform full discharge and recharge of your battery regularly. By doing so, you enable your iPhone’s battery power circuitry to calibrate battery power well and display with accuracy the amount of battery charge remaining and the runtime. Usually, running batteries to a completely empty state is not advised because it can harm the Li-ion battery, but the battery circuitry in iPhone prevents such damage by holding back some reserve. As a precautionary measure, recharge your battery as soon as you can after you have it discharged completely.

 

After how long are battery replacements required for an iPhone?

 

It is normal for batteries to lose their capacity with time and usage. According to Apple, iPhone battery operates at 80% of its initial capacity at 400 complete discharge and charge cycles (See Reference 2). Usage determines the life span that can be derived from your iPhone. If you are a heavy voice or Internet user, you may have to get your batteries replaced sooner than users that use such features occasionally.

 

The glass of my iPhone is intact, but my touch screen is not functioning. What do I do?

 

You need to go for a glass & digitizer repair to get your digitizer replaced. If you are not sure how to go about it, just have it done at our Whos Big Mobile store. We have professional technicians and complete equipment for the job, both of which can bring your iPhone back to good working condition.

 

The glass of my iPhone is broken/shattered/cracked? What are my options now?

 

First, do not get tensed. Good news is that you can get the problem fixed. Just do the following:

 

Check if the LCD display and your iPhone are functioning. If so, you have only a damaged glass on hand. You can fix it by replacing the glass with a new glass display and digitizer. Note that there are glass displays without digitizers available. But, you need glass display AND digitizer to fix this problem. You can get the repair done by Apple or any repair company. You can repair it yourself but you need technical expertise as this is a bit advanced repair.

 

If you are going to have your iPhone fixed through Apple, note that this problem is not covered under Apple’s warranty (See Reference 1). Contact Apple’s customer support and know how much the repair costs.

 

In case you are going for a repair company, you can choose one that is in your area from Yellow Pages or through an online Google search. Ensure that you are approaching a reputed service company though. Alternatively, you can come and visit us. Whos Big Mobile will be happy to assist you.

 

How do I care for my iPhone screen?

 

iPhone is a delicate gadget that needs to be handled with utmost care. One of the most common iPhone repair problems is that of the screen. iPhone screens can degrade with excessive use. You can prevent iPhone screen damages such as cracked or shattered iPhone displays by avoiding careless handling of the instrument. Contact with water can damage the LCD screen. Be careful while using the iPhone as it may slip from your hands leading to a broken iPhone screen.

 

Is iPhone screen replacement a DIY job?

 

It is possible to replace the screen by yourself provided you have the expertise. There are many How-To guides available online to guide you. You would need to analyze the screen damage in the first place. iPhone features an external screen that serves as the iPhone touch screen and an internal LCD screen that displays images. Whenever you suspect iPhone screen damage, check immediately if the phone is working and the display is visible. If your display is working, then it is only the external screen that has to be replaced. Replacing iPhone screen is a specialized job that requires specific skills and training. The job involves dismantling iPhone components such as the motherboard, back cover and camera. If you are not sure how to go about iPhone screen repair, then you can visit our Whos Big Mobile store. We have professional technicians and all necessary equipment for broken iPhone screen repair.

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